Shipping Policy

Thank you for supporting The Lotion Company! As a small father-daughter business, we truly appreciate every order.

Processing Time

All orders are processed within 1–5 business days. While most orders ship within 1–3 business days, please allow up to 5 business days during busy periods, product launches, or holidays.

Orders are not processed or shipped on weekends or holidays.

Shipping Carriers

We ship orders through USPS or UPS. Once your order has shipped, you will receive a tracking number via email so you can follow your package's journey.

Delivery Times

Delivery times vary depending on the shipping method selected at checkout and the destination. Once a package is handed to the carrier, delivery timelines are determined by USPS or UPS.

Incorrect Addresses

Please double-check your shipping address before placing your order. The Lotion Company is not responsible for packages delivered to an incorrect address provided at checkout.

Delivered Packages

Once a package is marked delivered by the carrier, it is considered fulfilled. If you cannot locate your package, we recommend:

• Checking around your delivery area and mailbox

• Asking household members or neighbors

• Contacting your local USPS post office to request GPS delivery confirmation from the carrier

Lost or Stolen Packages

The Lotion Company is not responsible for lost or stolen packages once they have been marked delivered by the shipping carrier.

Shipping Delays

Occasionally, shipping carriers may experience delays due to weather, holidays, or high shipping volume. These delays are outside of our control.

If you have any questions about your order, please feel free to contact us.

Thank you again for supporting our small business! 🤍
The Lotion Company